For independent vet practices
The AI coworker for the independent veterinary practice.
Duet is the operations teammate independent small-animal hospitals never had. It reactivates lapsed clients, recovers no-shows, surfaces wellness-plan candidates, nudges Rx refills, onboards new puppy and kitten families, and replies to reviews. Your front desk stops drowning and your DVMs focus on medicine.
Free to start. No credit card required.
What it does
The work independent vet practices hand off to Duet.
No-show recovery
Detects cancellations and no-shows in real time, drafts a same-day rebook message with an optional deposit link, and follows up at 24 and 72 hours if the client doesn't respond. Recovers 25 to 60% of missed appointments.
Lapsed-client reactivation
Finds every patient overdue for an annual or vaccine, drafts a warm, species-specific outreach, and routes it to the channel the client prefers (text, email, postcard).
Rx refill reminders
Tracks every active prescription, predicts the refill date, and nudges the client 7 days out with a one-tap reorder link. Reduces compliance gaps and front-desk call volume in one move.
Wellness plan recommender
Identifies clients already spending enough that a plan would break even, and drafts the conversation for your front desk, personalized to the pet's care history and your in-house plan.
New-puppy + new-kitten onboarding
A 12-week onboarding sequence per new patient: vaccine schedule, training tips, food guidance, and check-in reminders, all branded as your practice.
Review monitor + board-compliant reply
Catches every Google, Facebook, and Nextdoor review the moment it lands and drafts an empathetic reply that respects client confidentiality under your state's veterinary practice act. Your practice owner approves with one tap.
Day one
What should we automate today?
Model:ABalanced
Pull every patient who hasn't been in for 14+ months, group by species and last visit reason, and draft a warm reactivation message per group. Hold them in drafts for me. I want to review tone before any of these go out.
FAQ
Questions independent vet practices ask first.
Does Duet integrate with my PIMS (AVImark, Cornerstone, ezyVet, Pulse, Provet Cloud, Shepherd, Vetspire, Digitail)?
Yes. Duet reads and writes through your PIMS API where one exists, and through a structured export or reminder workflow where it doesn't. Your PIMS stays the system of record.
HIPAA, vet boards, and client privacy: what actually applies?
HIPAA does not apply to veterinary practices. It covers human protected health info, and animals are not 'persons' under the statute. What does apply: your state's veterinary practice act, the AVMA Principles of Veterinary Medical Ethics, state breach-notification laws for owner PII, and PCI-DSS if you store card data. Duet drafts every public-facing reply to comply: no patient details, no diagnoses, no records exposure.
Will Duet practice medicine?
No. Duet drafts. Your DVM decides. Anything clinical (triage, refill approval, treatment plan) is held as a draft for a licensed clinician to approve before it goes to the client.
How does it compare to PetDesk (now including Vetstoria), Weave, Otto, and Digitail?
Those are bookable reminder and messaging tools, narrow and single-purpose. Duet is broader: reactivation, no-show recovery, wellness-plan candidates, refill nudges, onboarding sequences, and review replies all from one workspace, written in your voice instead of a templated script.
How long does setup take?
Most practices are live on their first workflow (usually no-show recovery or lapsed-client reactivation) within a week. The full playbook lands inside the first month.
Can I start with one workflow?
Yes. Most independents start with either no-show recovery or lapsed-client reactivation, the two workflows that pay back fastest.
Hire an AI coworker for your independent vet practices this week.
One workspace. One teammate. The work compounds from day one.
- Free to start
- No credit card
- Cancel anytime